Shipping and Returns
Shipping is an ESTIMATE only. If you're actual shipping charges are MORE than your estimate we will e-mail you for confirmation before shipping your parcel. Due to the fact that we prefer to ship by courier, please provide us with a full street address (Not a P.O. Box)
We accept credit card payment and Paypal. If you are shopping from North America, place your order and your credit card company will convert the transaction to US Dollars or your own currency. International orders must be prepaid.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
Shipping And Handling Parcels shipped from Canada to the U.S.A. require customs brokerage clearance. You will be charged by the customs broker for all brokerage charges, duties and taxes applicable. The broker will send this bill directly to you.
The ACTUAL cost of shipping the articles is charged to you on your visa or mastercard at the time of purchase. If an estimate is requested, the mailing address, (not a P.O. Box) and the zip code are required to give a more accurate estimate. The shipping costs are subject to change without notice.
The cost of the article and the shipping will be charged in Canadian funds. Your credit card company will exchange the funds to U.S. currency on the statement that you receive from them using the rate of exchange at the time of purchase.
RETURNS AND REFUNDS:
Because of the nature of our products we cannot accept returns unless merchandise is defective. Claims must be within 1 day of receipt of goods. We can exchange any returned product. Any loss of goods due to transportation error must be filed with the courier in question.
Delivery Schedule We normally deliver your order right away. We will send your order to you the next day your order is received for in stock items. Items out of stock may take up to 3 or more extra days to ship. Please be sure to provide us with the "date required" for your order.
Approximate shipping times: Canada East (East of and including Manitoba): 2 to 4 days
Canada West (West of Manitoba): 3 to 6 days
Canada Newfoundland: 4 to 6 days
United States: 5 to 14 days
International: 6 to 8 weeks
If your item is not in stock, we do not automatically back order for you. If you provide us with a "date required" we will endeavor to ship 100% of your order to you by the date required. We will contact you if certain item(s) in your order will be undeliverable by the date you require your order.